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FAQs

To help you get started, we’ve got all the answers you need to the most common questions regarding Falcon appliances, from where to buy to how to register a warranty. If you can’t find what you’re looking for, please email us with your query on info@flbone.co.nz and we’ll get back to you as soon as possible.

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What power supply do I need to install my cooker?

Please ensure your fitters refer to the fitters guide before installation.

Ceramic and Induction models may be connected to a suitable 6mm cable with a 32-amp breaker (providing the isolator switch, which turns the power on and off to the cooker, does not incorporate a 13 amp socket). However to provide greater flexibility, we recommend a 10mm cable with a 45 amp breaker.

Note:
These are guidelines and other factors may alter the cable/breaker power. Therefore we cannot provide electrical information as the qualified electrician has to make calculations based on what is around the cooker e.g. boilers etc.

 

Why is steam coming out of the oven?

When cooking food with high water content (e.g. oven fries) there may be some steam visible at the rear grille, this is perfectly normal.

Take care when opening the oven door, as there may be a momentary puff of steam when the oven door is opened. Stand well back and allow any steam to disperse.

What electrical connection do I need to install my hood?

Connect the hood to the mains through a two-pole switch with a contact gap of at least 3mm. The hood comes with a cable and it can be fitted with a standard plug plus a 3 amp fuse, or it can be hard wired on to a 3 amp spur.

How do I clean my metal grease filters?

The filters must be cleaned every two months of operation, or more frequently for particularly heavy usage, they can be washed in a dishwasher. To wash the filters, please follow these steps:

  • Remove the filters one at a time by pushing them towards the back of the hood and - pulling  them down at the same time. 
  • Wash the filters, taking care not to bend them
  • Allow them to dry before refitting
  • When refitting the filters, make sure that the handle is visible on the outside

How do I change the light bulb?

To change the lights bulbs for a standard canopy hood, follow the below steps:

  • Remove the metal grease filters
  • Unscrew the bulbs and replace them with new ones that have the same characteristics
  • Replace the metal grease filters

For other types of hoods, refer to your User Manual for instructions on how to change the light bulbs.

What are the clearances required for fitting a hood?

A minimum space of 650mm is required between the top of the hotplate and the hood.

Any cooker hood should be installed in accordance with the hood manufacturer's instructions.

Note:Any splashback must be fitted in accordance with the manufacturers instructions.  Allowance should be made for the flue trim, which is fitted to the cooker hob.

Where can I find my User Guide and installation & Service Instructions?

All User Guides and Installation & Service instructions are placed within an oven cavity prior to delivery.

If you require a copy, all of our User Guides are available to download electronically on the Falcon website. Select the cooker you require and scroll down to the end of the features where you will find a drop down box that prompts User Guide. Choose the fuel type you require and the user guide will open. If you cannot find the User Guide you are looking for, call us on 068730282 and we will email or post one out to you. 

Why is the oven not coming on?

Check that there is power going into the cooker by seeing if the oven light is coming on. Then check if the clock is illuminated. If the clock is flashing 'auto' or is not illuminated this will be the reason why the oven is not coming on. Refer to your User Guide for instructions on how to re-set the clock on your model.

If there is no power to the clock but there is power to other areas of the appliance (the top of the cooker and oven light should be working) there may be a fault with the clock.

Please contact our Consumer Services Department on 068730282 for further advice. 

What do I do if I smell gas?

1. Do not turn electric switches on or off
2. Do not smoke
3. Do not use naked flames
4. Do turn off the gas at the meter or cylinder
5. Do open doors and windows to get rid of the gas
6. Do keep people away from the area affected

Call your gas supplier 

What products do you recommend for cleaning your cookers?

For inside the oven cavity you must make sure that the cleaning product is safe to use on vitreous enamel. There will be a logo on the back of the bottle that looks something like this:

 Cleaning

You must never use products that can cause the enamel to peel or tarnish handles and control knobs. Please remember to read and follow the instructions very carefully on all cleaning products. We recommend that any strong or caustic cleaner be first tested on an inconspicuous part of the cooker.

For coloured panels we do not recommend anything other than hot soapy water and a soft cloth.

 

 

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Registered Office Address - Meadow Lane, Long Eaton, Nottingham, Nottinghamshire NG10 2GD, United Kingdom